COVID CARE

We are more than concern for everyone through this Pandemic; Our world has been heavily impacted by the coronavirus (COVID-19).

We are following all local service guidelines and are currently open for take-out and delivery service only. We are looking forward to continuing to serve you during this time whether it’s for take-out, or delivery. Allow us to share with you some of the actions we are taking to ensure our community continued safety.

TAKE-OUT

In addition to continuing to maintain our high level of cleanliness and sanitation practices, we are taking extra precautions to help ensure a safe experience when picking up take-out orders and deliveries from our restaurants.

This includes:

• Ensuring that our teams have the information they need to remain healthy and instructing them to stay home if they’re not feeling well

• Ensuring proper social distancing is maintained; This includes increasing the distance between our guests and cashiers to minimize contact, and placing markings on our floors to help guests distance themselves from others

• Cleaning and sanitizing all cashier counter surface, pens and pagers after each use

• Positioning our credit card machines so that guests may swipe their

  own credit cards without staff assistance

• Requiring staff members to wear gloves when handling food and/or

  take-out orders

• Constant hand-washing

• Transitioning to wrapped utensils for those guests who request

  utensils

• Cleaning and sanitizing all door handles throughout the day, and

  leaving front doors propped open (where allowed) to minimize contact

Helpful hints to minimize contact:

• Order online and pay ahead (saves you time and significantly minimizes contact)
• Use our Curbside pickup service whether you’re ordering online or phoning in your order; you don’t even have to get out your car—it’s like our drive thru

DELIVERY

We are taking extra precautions to help ensure that your delivery order gets to your door safely.

This includes:

• Sealing the outermost packaging to ensure that there is no contact with your food from the kitchen to your door

• Transitioning to wrapped utensils for delivery orders for those guests who request utensils (However, if you don’t need utensils, there is an option to decline them in the order process.)

• Ensuring that Rely maintain social distancing when picking up orders from our restaurants

• Our delivery provider has implemented the following:

  • Orders will automatically default to the no-contact option, "Leave it at my door."
    You can also leave additional details about the drop-off location, such as "Leave on my door mat" to help.

  • They are offering hand sanitizer and gloves

  • They are also in direct communication with health experts regarding best practices

We are working closely with the guidance of the CDC and our local health departments.

We understand during these times we need to take extra care and concern. Trust that our community well-being is our number one concern. Stay safe, stay healthy and we look forward to placing our Soul Food on your dining table.